BOOKINGS AND QUOTES

Bookings can be made online at www.mitchellmotel.com.au or by calling the Mitchell Motel and Cabin Park on (07) 4623 1355. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay, additional charges up until the time you have departed the accommodation and any other charges incurred in accordance with these terms and conditions. The accommodation may be occupied by you and nominated members of your party for the period stated on the booking confirmation.

PAYMENT POLICY

Full payment may be required on booking. If payment is not received by the due date notified, Mitchell Motel and Cabin Park reserves the right to cancel the booking.

SECURITY DEPOSIT

A security bond is required at time of check-in. Your credit card will be debited in the event of damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a $200 cash deposit will be required on check-in.

PAYMENT OPTIONS

Payments are accepted by credit cards, Visa, MasterCard or AMEX. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.

RATES & CHARGES

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions may apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until a deposit is received or a valid credit card is provided at the time of the booking

BOOKING

Guests are able to book accommodation through either the Motel’s website or by phone. On booking you will be asked for credit card details. The nominated credit will be debited the tariff for the stay 48 hours before the planned arrival.

CANCELLATION TERMS & CHARGES

A booking may be cancelled free of charges up to 48 hours prior to the planned arrival. There are no refunds for cancellations received within 48 hours of the planned arrival may result. Where there are extenuating circumstances beyond the Guest’s control, the issue can be discussed with Management

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

CHECK IN & CHECK OUT

Standard check in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the checkout time until 2:00 pm and allow an early check in from 10:00 am.

CLEANING

Extra cleaning and linen change can be arranged during your stay for an additional charge. Please contact management for further details. On departure your room is to be left in a neat and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

SMOKING

Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside the rooms, you will be charged an additional $450 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking near rooms.

PETS

The Mitchell Motel and Caravan Park is a pet friendly establishment; pets are welcome by prior arrangement. Regulated dogs as defined in the Animals (Cats & Dogs) Act 2008; i.e. Restricted Dogs and Declared Dangerous and Menacing Dogs, are not permitted on the property under any circumstances

Pets are not permitted inside the room or cabin without the express permission of Management. If allowed inside, pets are not permitted at any time on beds or furnishings. Pets are not permitted to be left in the rooms unaccompanied.

Guests are to provide their own cover rugs, bedding and food bowls. Animals must sleep either in the vehicle or restrained in the undercover car parking space.

Pets are to be always restrained on a lead. Pets are not permitted in the outdoors kitchen area.

Guests are required to pick up all animal litter left by their pets immediately.

Guests are reminded that not all the population like or are comfortable with dogs, Guests are to ensure that pets are not a nuisance through excessive barking or impinging on the space of other guests.

Should Guests and their dogs fail to meet these requirements, Management retains the right to demand the Guest remove the pet from the premises immediately.

There is no additional charge for pets; however will be charged for any damages caused by their pet and any additional cleaning required make good the room as a result of the pet. Management also reserves the right to charge a fee to cover lost reservations while the damage is being rectified..

BEHAVIOUR

Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other Mitchell Motel and Caravan Park guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES

Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants’ personal property left on the premises. Furthermore, you agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE

We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

LOCKOUTS & LOSS OF KEYS

Loss of keys will incur a $95.00 replacement charge.

COMMERCIAL USE

The property is not to be used for commercial use.

OUR LIABILITY

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions:

You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment for that loss or damage and that we may evict you and your guests without notice

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants’ personal property left on the premises. Furthermore, you agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, cyclones and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions:

You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment for that loss or damage and that we may evict you and your guests without notice.